Who we are
How we collect your information
We may collect personal data about you in the following instances:
You give it to us:
• Contact or request information from us;
• Contact us via our social media profiles.
Other people give it to us:
• Our client has included you as a travel guest;
• Our client has indicated that you are his or her emergency contact;
• It is publicly available.
Information we collect about you.
We may collect the following information:
• When you contact us interested in a travel proposal: first name and last name, email address, phone number, location, type of travel you are interested in, budget, and any other information you have provided to us in our conversation history, including any information related to other people who will accompany you on your trip;
• When you have booked a travel service with us or you are a travel guest: first name and last name, preferred name, email, phone number, mobile number, date of birth, address, travel itinerary, flight, and transfer information, travel insurance information, passport, unique occasion information, and any other miscellaneous information provided to us;
• We may also collect the following sensitive information after you have booked a travel service with us: health or medical issues and information about allergies, dietary requirements and preferences, weight, travel waivers, and information about children. Whether or not you choose to provide personal information is entirely up to you;
• When you are indicated as an emergency contact: first name, last name, and phone number.
A note about children
Children (under 18) are not eligible to use the Platform unsupervised, and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Platform in conjunction with, and under the supervision of, your parents or guardians.
Why we collect your information
We use the information we collect about you for the following purposes and on the following legal bases:
• Provide you with our services: to administer and manage our relationship with you;
• Gather analysis information justified based on our legitimate interests to improve our services;
• Provide you with news and general information about our services, justified based on our legitimate interests to offer you our services. You can opt out of our newsletter at any time by contacting us at [email protected];
• Provide you with news and general information about our services, justified based on your consent if you choose to subscribe to our newsletter;
• Contact you in case of an emergency, justified based on our contractual and legal obligation of ensuring safe travel for our clients or protecting the vital interests of our clients;
• Provide government agencies with information necessary for compliance with a legal obligation.
Whom we share your information with
We may disclose personal data to third parties if you consent to us doing so in the following circumstances:
1. Other entities within the Jewel of Africa Safaris group of companies;
2. Our third-party services providers, suppliers, and partners that assist in providing our services, such as airlines, hotels, system hosting, management, support, and data analysis;
3. Credit or reference providers or debt collection companies;
4. Our professional advisors, including lawyers, consultants, accountants, auditors, and insurers;
5. Possible acquirers or investors (and our and their advisors) in the context of facilitating or implementing a business reconfiguration or reorganization or a transfer or sale of all or part of our assets or business, including, but not limited to, a divestiture, acquisition, or business reconfiguration. Alternatively, we may seek to acquire other companies or merge with them;
6. Competent governmental and public authorities, in each case, to comply with legal or regulatory obligations or requests.
Some of the service providers mentioned above may be located abroad. In this case, Jewel of Africa Safaris adopts additional safeguards to guarantee adequate protection of your personal data.
Transfer of your information
In accordance with the European Union’s General Data Protection Regulation (“GDPR”), when we transfer your personal data out of the European Economic Area, we ensure a similar degree of protection is afforded to it by ensuring that we use specific controls approved by the European Commission which give personal data the same protection it has in Europe.
How we protect your information
To ensure that your personal information is secure, we communicate our privacy and security guidelines to Jewel of Africa Safaris employees and business partners and strictly follow precautionary measures regarding privacy within the company.
We strive to protect your personal information through physical, technical, and organizational measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and improper alteration of this data.
How long we retain your information
We have determined retention periods based on the purpose of the processing and the rules set forth within the GDPR and other applicable data protection laws. For example, we are required to remove data when it has served its purpose and is no longer of use. We review the personal data we regularly collect to ensure that the personal data we have is up-to-date and is not retained longer than needed or required by the regulation. Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information.
If you wish to have more detailed information about our retention times, please get in touch with us at [email protected].
You have several rights concerning your personal data, such as the right to access, update, delete and have a copy of such data and to transfer it between IT environments of your choosing. We seek to ensure that you can exercise your rights efficiently. You can exercise your rights by contacting us at [email protected].
Under the law, you are granted six fundamental rights when your data is processed. We will ensure to reach out without undue delay (no more than 30 days) when you submit a request related to exercising your data subject rights. Although uncommon, when applicable for official or legal reasons, we may be unable to address the specific request you make related to your rights.
Also, if a request is manifestly unfounded or excessive, in particular, because of its repetitive character, we may either:
• charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested; or
• refuse to act on the request.
In this scenario, we will inform you of why we believe your request is manifestly unfounded or excessive.
As a data subject, you may:
• request access to the personal information we process about you;
• request that we correct inaccurate or incomplete personal information about you;
• request deletion of personal information about you;
• request restrictions, temporarily or permanently, on our processing of some or all personal information about you;
• request transfer of personal information to you or a third party where we process the data based on your consent or a contract with you and where our processing is automated – data portability (e.g., on a PDF file);
• and opt-out or object to our use of personal information about you where our use is based on your consent or our legitimate interests.
If we have reasonable doubts concerning your identity, we may request the provision of additional information necessary to confirm it.
You also have the right to lodge a complaint with a supervisory authority.
Last update: 21/10/2022